Agency does not plan to fully implement recommended safety measures until 2027, despite reports of hundreds of security incidents
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In the years he has worked for the National Disability Insurance Agency, Lawrence (not his real name) has narrowly escaped violence on multiple occasions.
He managed to avoid being beaten up at a hospital, was present when an angry NDIS participant threw a table through a glass window at a service centre, and witnessed another participant try to smash glass and run over staff in their power wheelchair.