I was intrigued by the level of the new chatbot’s training. If I peppered her with questions, would she have answers?

Sophie’s voice is lovely. Warm, direct, intelligent. She’s friendly but not obsequious. She just wants to be helpful.

She wasn’t working at the mechanic business a week ago, when I’d taken in my old four-wheel drive for a fix-up. But now, here she was, at the other end of the phone. And there it was, in her very first sentence.

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