Taking a consumer complaint to tribunal is likely to be onerous, writes policy professional Kat George, but the payoff may be worthwhile
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Read more Australian customer service questions
A little over two years ago, I bought a new dishwasher. From the beginning, it did not function properly. Multiple technicians were called out under warranty, who said the dishwasher does not have a fault and is functioning as it should. I accept that there is no “fault” that could be fixed, but the fact is the dishwasher does not clean dishes – there are numerous reviews of this model online complaining of the same issue.
The retailer refused to accept a return for a refund or replacement, and because I bought it for my tenant, I had to replace it at my own cost. The whole process has been very frustrating, and I now have a useless dishwasher stored in my home, which remains under the manufacturer’s warranty.