‘We have the privilege of seeing a lot of love,’ Kristen Kappel says – with death ‘the most beautiful, satisfying, precious part of our role’

There’s an image that lingers in Kristen Kappel’s mind: a man lying on his bed with his wife, his two daughters and his dog, all snuggled in together.

The event was the man’s death. He had just taken the medication that would bring it about.

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